POSTMASTER GRADE -I SYLLABUS AND BOOKS.
SYLLABUS FOR DEPARTMENTAL COMPETITIVE EXAMINATION FOR THE
POST OF POSTMASTER GRADE- I IN POST OFFICES.
1. The examination for Postmaster Grade– I, will consist of two papers of 100 questions & 90
minutes duration each. The questions will be on the pattern of objective type multiple
choice questions.(MCQ)
2. Syllabus for these two papers is given below.
1. The examination for Postmaster Grade– I, will consist of two papers of 100 questions & 90
minutes duration each. The questions will be on the pattern of objective type multiple
choice questions.(MCQ)
2. Syllabus for these two papers is given below.
PAPER – I
1. CUSTOMER SERVICE & GRIEVANCES:-
a. Post Office Guide Part – I
b. Compendium of Processing & Disposal of Public Complaints
c. Knowledge about DOPG, DOARPG & RTI Cases
d. Consumer forum/Post forum/Citizen Charter
e. C.C.S (C.C.A) Rules
f. C.C.S Conduct Rules
g. General Financial Rules
2. POSTAL OPERATIONS
a. Postal Manual Volume V
b. Postal Manual Volume VI part I, II & III
c. Financial Handbook Volume – II
d. Post Office Savings Bank Manual Volume I & II
e. Project Arrow- Blue Book
PAPER –II
a. Knowledge of products & services of Department of Posts.
b. Marketing:- Principles of Marketing assessment of related products & services.
c. PLI/RPLI, Post Office Insurance Fund Rules: Outline knowledge about insurance schemes,
Mutual fund & other financial products & services in the market.
d. General Awareness & Current affairs, including general mental ability test covering
reasoning (verbal & non-verbal), Numerical analysis(arithmetic) & basic mathematical
equations & statistical tools like mean, median, mode, graphical representation of data,
comprehension & basic language skills.
e. General principles of technology.
f. Basic technology requirement- Computer, server, laptop.
g. Connectivity of Computers.