POSTMASTER GRADE -I SYLLABUS AND BOOKS.

POSTMASTER GRADE -I SYLLABUS AND BOOKS.

SYLLABUS FOR DEPARTMENTAL COMPETITIVE EXAMINATION FOR THE

 POST OF POSTMASTER GRADE- I IN POST OFFICES.

1.  The examination for Postmaster Grade– I, will consist of two papers of 100 questions & 90
minutes duration each. The questions will be on the pattern of objective type multiple
choice questions.(MCQ)
2.  Syllabus for these two papers is given below.

PAPER – I
1.  CUSTOMER SERVICE & GRIEVANCES:-
a.  Post Office Guide Part – I           
b.  Compendium of Processing & Disposal of Public Complaints      
c.  Knowledge about DOPG, DOARPG & RTI Cases          
d.  Consumer forum/Post forum/Citizen Charter            
e.  C.C.S (C.C.A) Rules            
f.  C.C.S Conduct Rules            
g.  General Financial Rules            


2.  POSTAL OPERATIONS
a.  Postal Manual Volume V           
b.  Postal Manual Volume VI part I, II & III       
c.  Financial Handbook Volume – II         
d.  Post Office Savings Bank Manual Volume I & II  
e.  Project Arrow- Blue Book         

PAPER –II 
a.  Knowledge of products & services of Department of Posts.
b.  Marketing:- Principles of Marketing assessment of related products & services.
c.  PLI/RPLI, Post Office Insurance Fund Rules: Outline knowledge about insurance schemes,
Mutual fund & other financial products & services in the market.
d.  General Awareness & Current affairs, including general mental ability test covering
reasoning (verbal & non-verbal), Numerical analysis(arithmetic) & basic mathematical
equations & statistical tools like mean, median, mode, graphical representation of data,
comprehension & basic language skills.
e.  General principles of technology.
f.  Basic technology requirement- Computer, server, laptop.
g.  Connectivity of Computers.