SYLLABUS FOR DEPARTMENTAL COMPETITIVE EXAMINATION FOR THE
POST OF POSTMASTER GRADE- I IN POST OFFICES.
1. The examination for Postmaster Grade– I, will consist of two papers of 100 questions & 90 minutes duration each. The questions will be on the pattern of objective type multiple choice questions.(MCQ) 2. Syllabus for these two papers is given below.
PAPER – I 1. CUSTOMER SERVICE & GRIEVANCES:- a. Post Office Guide Part – I b. Compendium of Processing & Disposal of Public Complaints c. Knowledge about DOPG, DOARPG & RTI Cases d. Consumer forum/Post forum/Citizen Charter e. C.C.S (C.C.A) Rules f. C.C.S Conduct Rules g. General Financial Rules
2. POSTAL OPERATIONS a. Postal Manual Volume V b. Postal Manual Volume VI part I, II & III c. Financial Handbook Volume – II d. Post Office Savings Bank Manual Volume I & II e. Project Arrow- Blue Book
PAPER –II a. Knowledge of products & services of Department of Posts. b. Marketing:- Principles of Marketing assessment of related products & services. c. PLI/RPLI, Post Office Insurance Fund Rules: Outline knowledge about insurance schemes, Mutual fund & other financial products & services in the market. d. General Awareness & Current affairs, including general mental ability test covering reasoning (verbal & non-verbal), Numerical analysis(arithmetic) & basic mathematical equations & statistical tools like mean, median, mode, graphical representation of data, comprehension & basic language skills. e. General principles of technology. f. Basic technology requirement- Computer, server, laptop. g. Connectivity of Computers.