ALL INDIA POSTAL EMPLOYEES
UNION GROUP ‘C’
CHQ: Dada Ghosh Bhawan, 2151/1, New Patel Road, New Delhi - 110008
Ref: P/4-4/CBS-CIS Dated – 20.10.2015
To,
Ms. Kavery Banerjee
Secretary,
Department of Posts,
Dak Bhawan, New Delhi 110 001.
Madam,
Sub: - Untold
sufferings faced by the workings staff in CBS rolled out offices
throughout the Country – Immediate and personal intervention is
requested– Reg.
A kind
attention is invited to our earlier references on the subject, wherein
the problems mentioned therein are almost unaddressed till date. It is a
known fact that CBS migration is undergoing in large no. of offices in
many Circles. Till time more than 5000 offices are rolled out to CBS,
because of the pressure applied by the Department in haste. Because
of such a fast approach, the end users at the Counter area are
affected badly, and the public also suffering a lot.
Whereas in
Banking Sector, when such migration is undertaken, it has been carried
out in a phased manner for eg. in SBI, the leader in Banking sector,
migration was made only in 100 branches at the first year.
You may aware
that the staff are struggling with outdated computers and peripherals,
which were purchased during the year 2000 to 2005 and no funding is
made so far to replace them till date and as a whole the Department
is surviving with very old hardwares. Even proper up gradation of CPU
is not made in many areas and the Software loaded is upto Windows XP,
almost in most of the offices. Finacle can be loaded only with Windows 7
and hence the officers at ground level are pressurized to use
pirated version of Windows 7, which is totally illegal and leads to
legal litigation from Microsoft. The staff are compelled to work in the
outdated mode with pirated software, resulting in non operation.
The MOU made
with M/s Sify, for net work integration is limiting to low bandwidth
such as 128 Kbps to 256 Kbps in single and double handed offices, and
256 kbps to 512 kbps in ‘A’ class to LSG offices resulting in sluggish
connectivity and takes hours together to transform the data. This
results in hang over and the transactions could not be able to be made
at the instant, as the Department expects. It requires at least 1 to 4
Mbps and M/s Sify refused to increase the bandwidth now.
End
of day process cannot be made after validation/supervisor verification
and the staff has to wait for the nod from the Infosys, even after
midnights on several days and at times it can be made on the next day
morning. Even the women employees are compelled to complete the EOD
process in midnights and their husbands or wards waiting till midnights
to carry home. They could not
attend even their family, personal and social obligations, resulting in
loss of mental balance, family problems, stress and social problems.
There is no safety and security for the women employees leaving the
office by late nights, especially in rural areas, where there is no
transportation available. It is our responsibility to ensure the safety
and security of the women employees and no untoward incident should be
allowed to happen as in case of Jyoti Singh Pandey of New Delhi.
Even the Help
desk provided is not answering and the end users are taken to task
and receiving brick bats from the irate public. This results in
closing of accounts in large numbers that too, can be made not on
the date of presentation but after few days and our Department
looses large chunk of customers, because of the miscalculations, wrong
estimations and over ambitious stand of the bureaucrats.
Consequent to
the increase in large number of Post Offices on CBS, it was observed
for the past two months that the Data Centre Closure process is executed
during day time that too during peak Counter hours. This results in
slow accessibility of Finacle throughout the country. Irrespective of
bandwidth, the Finacle slowness has been experienced in all Post
Offices in the recent past. This affects the public services very badly
during the peak hour viz.from 11.00 am to 03.00 pm on daily basis.
Furher, due
to Finacle slowness, the most affected operation is the Cheque Clearing
operations. The Clearance House sends the images of the cheques to the
Head Offices at around 08.00 am in the morning. The onus of furnishing
the information pertaining to Bounced Cheques, that too before 11 am to
the clearing house, lies on the respective Head Offices. If the
information pertaining to Bounced Cheques is not received before 11.00
am from the concerned HOs, the entire amount of Inward Clearance cheques
are deemed to be CLEARED by the clearance house. This leads to
encashment of bounced cheques, the responsibility of which lies on the
shoulder of the poor officials and they have to face contributory
negligence recoveries.
Since
from the day of the first migration, the staff unions are complaining
about the deficiency in services provided my M/S Infosys Ltd, especially
facing enormous problems in the Finacle Software, besides bandwidth,
net work, transmission and Server problems. On each and every occasion
or from the day we are complaining at all levels, there is one word
reply that, everything will be set right and put into rails one by one
as this is only a transition period and everybody should bear with, in
the interest of the Department. This is the saying mooted out and spread
everywhere, from top to bottom. Now the 2 years Contract period for
total the implementation is nearing completion and there is no sign of
improvement and the problems persist and aggravate everywhere. It is
most unfortunate to mention that we are all bearing with all these
hardships and sufferings, in the interest of M/S Infosys.
Because
of all these deficiencies the Department not only losing the
customers, besides there is huge loss of man days and due to non
operation there is huge loss of money. This should be compensated
with. There
is a penalty clause in the Contract for deficiency in service. Instead
of pulling the poor ground level officials, the application of penalty
clause may perhaps be considered and applied on the service providers
viz. Ms. Infosys and M/s Sify. It is reported that India Post has
undertaken the project for switching over to Core Banking Solution
platform with a total project outlay of Rs. 800 crores. Hence, in the
interest of the Department, we request the Secretary Posts to pursue
with, on the direction, in order to pull the vendor and to save the
customer services, the image of the Department and the public money.
Based on the above, our Union requests the Secretary Posts
i) to stop such unmindful migrations into CBS/CIS immediately till settlement of the problems reported ;
ii)
to provide adequate infrastructure to the ground level offices, such
as replacement of systems, computer peripherals , UPS, battery,
printers etc. immediately;
iii)
to improve the bandwidth of sify network atleast to the level of
512 kbps in single handed offices and to the level of 4Mbps in Head
Post offices ;
iv) to centralize the EOD process at CPC level in all circles and to relieve the official at ground level
after completion of validation process , without late night detention ;
v) to centralize the cheque clearance work at CPC level, since it is now under CBS ;
vi)
to ensure the operation of CBS without interruption/slowness
during peak hours to cater the need of the common public .
Soliciting immediate response and reply.
With kind regards,
Yours sincerely,
(R. N. Parashar)
General Secretary
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